This Privacy Policy explains how Fluent Path processes personal data in connection with its website, contact channels, and language course inquiries. It applies to users who request information, submit forms, arrange screening, or otherwise interact with the site in relation to small-group language courses and tutoring.
We process personal data to respond to inquiries, arrange level screening, match groups and timetables, confirm course terms, manage enrolment, support scheduled lessons and guided practice, and review course progress. We also use data to operate the website, maintain security, and deliver communications related to the requested service.
We may share personal data with service providers that assist with website hosting, technical delivery, security, and communication handling. These recipients are expected to process data only for the services they provide to us and to use appropriate confidentiality and security measures.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate security incidents, or support the administration of the website and related records. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We may collect name, email address, phone number if provided, inquiry message, learning goals, and level or schedule preferences when a person submits a contact form, requests course information, or arranges a screening or enrolment step. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
Personal data is received from contact forms, email, phone calls, and other booking or consultation channels. Technical data is generated automatically when the website is accessed, including request logs and device-related information needed to operate the site and support secure delivery.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm the use of analytics cookies or marketing cookies for this website. Any cookie that is necessary for security, form handling, or basic navigation is used only to support those functions.
We use cookies and similar technologies only for essential site operation and to remember privacy preferences. Where browser settings permit, users may block or delete cookies, but some site functions may not operate correctly if essential cookies are disabled.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, restriction of processing, or objection to certain processing activities. Where a request cannot be granted in full, we will explain the legal or operational basis for the limitation.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details to verify identity or clarify the scope of the request. Responses are provided within the period required by applicable law or, if no specific period applies, within a reasonable time.
We keep personal data only for as long as reasonably necessary to handle inquiries, manage course administration, maintain security, resolve disputes, and meet legal or accounting requirements. When data is no longer needed, it is deleted, anonymized, or otherwise handled in accordance with our retention practices and applicable law.
We may update this Privacy Policy from time to time. The revised version will apply once posted on the website, unless a different effective date is stated. Users should review the notice periodically to remain informed about current practices.
